Obedience and Evil in McDonald's
In Milgram's famous experiments on the moral psychology of evil, he finds that obedience to commands to deliver extreme electric shocks to another person decreases as the person issuing the commands gets farther away from the subject as and the victim of the shocks gets closer. On the basis of his research, one might expect very low rates of obedience when the victim is in close physical proximity and the authority is issuing commands over the telephone.
This video is therefore doubly interesting. A man calls a McDonald's in Kentucky, purporting to be a police officer, and orders the assistant manager to strip search a teenage girl. Eventually, the assistant manager's fiance is brought in to replace the assistant manager, and at the command of the man on the phone he performs corporal punishment on the naked girl and has her perform sexual acts. This goes on for several hours. I recommend watching the video (which consists of security camera clips and interviews with the victim and assistant manager) to get a vivid sense of the events.
Several features of the situation may be working to increase compliance, despite the proximity of the victim and distance of the authority: the slow, stepwise progression (for the assistant manager), the existence of an apparently more knowledgeable person whose interpretation of the situation would frame his own (for the fiance), the obedience generally accorded police, and maybe (esp. for the fiance) an appealingly erotic aspect of the activity.
Only when a sufficiently skeptical outsider was brought in, with a different perspective on the sitution, was the assistant manager able to reframe the situation and consider the possibility that the commands of the "authority" on the phone were not legitimate.
We shouldn't be too quick, I think, to assume that we would have seen through the ploy and resisted the man's commands....